lordered a 4 bike trailer hitch mount rack to use on a trip away. I received an email to say my order would be delayed but was very pleased when it arrived on time!When I assembled the bike rack there was an issue trying to slide the plastic bike holders onto the carrying bars - they were just too tight and wouldn't fit. I phoned their customer service line 6 times for help and was put on hold for 30 minutes each time with nobodyanswering. I had to go on the trip and use an old bike rack and had to leave one bike behind. After returning home I emailed to explain the problem and asked for help. I received a prompt response and after replying with a detailed explanation and waiting for a reply I heard nothing back. I contacted them a second time 8 days later and still no reply. I have no choice but to return the product for a refund.
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.
Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.See more
