Firstly carracks claims to be a London based company, ordered only to find out it was coming from a different company in Ireland (micks garage)Received automated Initial email notifying of delay in shipping, followed by further email regarding customs charges. No response when i replied querying delayed delivery/ customs so had to purchase duplicate item elsewhere (actually this time from within the UK!)as tracking still showed in ireland (was going on holiday and needed the rack be end of week (ordered the previous week). When item arrived i immediately tried to fill in online returns, to which the form would not work. Ended up finding the other irish website and submitted a returns request and heard nothing - radio silence. Currently have an unopened parcel i need to return for refund and looking like im stuck £350 out of pocket as no response at all Fuming.Absolute shambles - dishonest with company & location & substandard communication. Avoid like the plague..
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.
Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.See more
