I ordered a bike rack from carracks.co.uk and it arrived with a crucial part missing, making it completely unusable. Trying to get this resolved has been incredibly frustrating. The website provides no customer service phone number or direct email address — only an online contact form.
I did eventually receive a single reply asking for photos, which I promptly sent. Since then, I’ve followed up every day by email for a full week and have received absolutely no response.
The lack of communication and accountability is unacceptable. This company is unreliable and untrustworthy, the website is poor and looks like a scam site on closer inspection. The receipt email I received was from MicksGarage in Ireland.
Avoid both companies if you expect basic customer service or support when something goes wrong, they are total time waster scammers.
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.
Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.See more
