I am writing to formally express my disappointment and frustration regarding the unacceptable handling of my cooker order with Carrefour, which has now been ongoing for over three weeks without resolution.This situation has been marked by repeated service failures, poor communication and an unreasonable lack of accountability from both Carrefour and the supplier.Order Timeline & Sequence of Events1 January: I placed an order for a cooker.9 January: The cooker was scheduled for delivery.On that day, I received a call from the delivery driver informing me that the item could not be delivered because it was damaged at the warehouse.16 January: The cooker was finally delivered; however, it arrived missing an essential power cable required to connect it to the electricity supply.This raises an obvious and serious question: How is a customer expected to use a cooker that cannot even be switched on?Delivering an appliance without a required component makes it unusable.Ongoing Customer Service FailureSince the delivery, I have contacted Carrefour repeatedly in an effort to resolve what should have been a straightforward issue.To date:* I have spoken to six different consultants, each providing inconsistent information.* I have been repeatedly assured that the missing part would be delivered “immediately.”* Promises were made but never followed through.* At no point was I proactively updated - I have had to chase Carrefour myself at every stage.Unacceptable OutcomeOn my most recent follow-up call yesterday (Friday, 23 January 2026), I was told that I would need to purchase the missing cable myself.This is completely unacceptable.Why was I not informed at the time of purchase that an essential cable would need to be bought separately?Why did multiple consultants confirm that the supplier would provide and deliver it?And most importantly, why am I now being asked to pay for an error that is not mine?This situation has deprived me of the ability to cook for my household for weeks. The inconvenience and unfair treatment are significant.
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