Due to a passport issue I couldn’t travel and wanted to change the main driver name on the booking. They were uncontactable prior to the booking time starting. When I did contact them, they said that they couldn’t change the name as the start time had passed. I will never booked with them or autoeurope again!! Update - spoke to CarRental8 on 3 occasions. Spoke to the manager who was apologetic and I am hopeful they will get me a full refund. This review will be updated if needed. New Update - They have charged me £150 cancellation fee and refunded the remaining £157. This is simply not good enough for me. All I wanted to do was change the drivers name. We would have kept the booking. This should surely be so simple. They blamed Sixt, but they had no problem if the company I booked with changed the name. I want £150 fully refunded or I will take this matter further. My honest warning - book directly with the car hire companies and they are much easier and helpful to deal with. Sixt are always great. Response to CarRental8 reply. Booking number 918648796 Update on 17/10/25 - I have spoken to Sixt. They have put a note on the system that will allow the cancellation fee to be refunded. However, this fee must be refunded by the booking company. Please go ahead and refund the £150. Reference - 12111130 is on the system. I will then update this review.
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