Review Time
During my initial use of a car rental service in California, I was pleased with both the pricing and the overall experience. However, my subsequent reservation in Atlanta has led me to reconsider using this service again, highlighting the importance of selecting the right rental company. While choosing a vehicle, I noticed a message stating that cancellations were 'flexible.' Yet, after completing my booking, I discovered that the cancellation fee was nearly the same as the rental cost. I was also informed that another agency would handle the rental. I specifically chose a credit card for the reservation due to its rental car coverage, along with my comprehensive automotive insurance. At the Atlanta airport, I learned that I could utilize either my auto insurance or the credit card coverage, but not both. Additionally, I had to pay an extra $15 per day for loss of use coverage on my auto insurance, which is a policy I've never encountered with any rental service before.
I booked a car through CarRental8 and paid the full amount upfront. My itinerary clearly stated: “Total due at pickup: $0.00.” However, when I arrived to collect the car, I was told I had to pay an additional 18% fee to proceed with the rental. This charge was never disclosed during booking or in the confirmation documents.This experience felt deceptive and frustrating. I trusted CarRental8 to provide transparent pricing, but instead I was hit with a surprise fee that wasn’t part of the original agreement. Their customer service has been unhelpful in resolving the issue.If you're considering using CarRental8, be cautious—what you see online may not reflect what you’ll actually pay. I recommend booking directly with rental companies or using platforms with clearer fee disclosures.
SCAMDo not go near!! I paid £170 for 2 day car rental then received no email confirmation or instructions how to pick up / where to pick up car.Any attempts to contact ph number issues did not connectHad to reorder & pay another hire company to get to where I needed.Carrental8.com will NOT refund me and are APPAULING with any kind of communication. My advice DO NOT USE!!
2 hours waiting in a queue to collect a car we had already reserved at Budget furteventura. Guy on the desk just walked off whilst we were still in line. No explanation for crazy queueing times, can only assume they’ve rented out more cars than they physically have. Bad service from this big company. A very tired toddler meant we eventually had to rent a car from another company as it was so late, just so we could get to our hotel! Now we need a refund but Car Rental8 are not communicating. Looks like I need to do a chargeback with my Card Company.
Due to a passport issue I couldn’t travel and wanted to change the main driver name on the booking. They were uncontactable prior to the booking time starting. When I did contact them, they said that they couldn’t change the name as the start time had passed. I will never booked with them or autoeurope again!! Update - spoke to CarRental8 on 3 occasions. Spoke to the manager who was apologetic and I am hopeful they will get me a full refund. This review will be updated if needed. New Update - They have charged me £150 cancellation fee and refunded the remaining £157. This is simply not good enough for me. All I wanted to do was change the drivers name. We would have kept the booking. This should surely be so simple. They blamed Sixt, but they had no problem if the company I booked with changed the name. I want £150 fully refunded or I will take this matter further. My honest warning - book directly with the car hire companies and they are much easier and helpful to deal with. Sixt are always great. Response to CarRental8 reply. Booking number 918648796 Update on 17/10/25 - I have spoken to Sixt. They have put a note on the system that will allow the cancellation fee to be refunded. However, this fee must be refunded by the booking company. Please go ahead and refund the £150. Reference - 12111130 is on the system. I will then update this review.
Be very weary of rental companies like this. They advertise things like flexible cancelation, free amendments, etc. but in fact that is not the case. When I tried to merely just change a pick-up location it did not allow me to do so and had absolutely nothing available in any of the surrounding areas. Then when I spoke to CS to just have them cancel the reservation since we couldn't make ANY amendments to the trip, they wanted to charge me a $75 cancelation fee. A customer should not be penalized when the company fails to uphold their end of what they advertise. Stick with booking directly through the rental car companies and avoid these types of websites.
Further edit- many thanks indeed for addressing this issue. It was not Car Rental 8's fault that there was no child seat available at the local site...thank you for contacting the rental company and requesting a waiver in these circumstances...we genuinely were not able to proceed with our booking through no choice of our own and we are very pleased to say we have now received a full refund. We are really grateful to you for listening and responding to our request and it has hugely restored my faith in your customer service. Thank you. Edit- thank you for your response and for looking into it. Our booking reference is 916425196.I am absolutely dismayed with the treatment we have had from this company.Through them we booked a car with a child seat for a weekend trip. We arrived in the evening, during a storm, me pregnant and with our 2 year old daughter. We were told they had no child car seat available and there was nothing they could do. It would have been illegal and absolutely unsafe to drive the car we had hired without a child seat for our daughter. We had absolutely no choice but to cancel our booking and go to the next car rental desk where fortunately they were able to assist us with a car seat and a new booking so we were not stranded without accommodation for the night, 2.5 hours' drive from our destination.Not only did the rental company fail to apologise for our inconvenience and refuse to offer any compensation or advice, when we advised Car rental 8 of the situation they refused to give us any refund whatsoever and instead charged us the full £260 rental fee despite being unable to provide the service we, the customer, had paid for in good faith and expected.Their explanation was that it says in the small print car seats may not be locally available. This absolutely negates the point of offering a child seat if you have to take your own in case they don't have one. We have rented cars multiple times with a child seat and have never once had an issue before.However, if it is the case that they cannot be guaranteed at local site then so be it ...but there also needs to be a clause that in this instance the customer has the right to claim a refund. If the company can only offer you a non-functioning car with no wheels or no engine...you would be entitled to a refund. A car seat for a child is not an optional extra. It is a necessity.How did we have an option but to cancel? My 11kg small child legally needs to travel safely. How and why am I being put in a position to risk her life or lose my entire booking and be charged the full fee? We had to pay all over again for a new car and booking..so we have paid twice. No apology, no compensation, nobody cares.I feel so let down and honestly outraged that a company could care so little and take payment for a service they absolutely could not and did not provide to the customer. It is absolutely shocking.
This company is not only unprofessional – they are dishonest.I booked a car through Carrental8 and went to the Green Motion office on time after more than 2 hours of travel. I had two valid credit cards in my name (£1,000 and £1,600 available) but they refused to give me the car because I didn’t have a single card with a £2,500 limit. This unreasonable condition was not clearly stated when I booked.When I asked for a refund, Carrental8 repeatedly refused. Now, to make things worse, they are lying to my bank by claiming that “the client contacted us after the pick-up time because they did not check out their rental.” Have proof of paper for this, just received today.👉 This is 100% false. I was there on time, ready to collect the vehicle, and the supplier refused to hand it over.They are deliberately misrepresenting the situation to keep my money. This is not just bad service — it’s fraudulent behaviour. They advertise cheap prices that are too good to be true, hide critical conditions deep in the small print, and when things go wrong, they twist the facts to avoid responsibility.⚠️ Be warned: Carrental8 will take your money, refuse service, and then lie to protect themselves. I have already filed a dispute with my bank and will continue sharing this story and all evidence publicly to warn others.Avoid this company at all costs — they do not deserve anyone’s trust.
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