Booked a 7 seater car. Turned up to an Italian airport with three young children in tow. They did not have a car for us. Could not even give us 2 cars instead. Told us to cancel and sort out own car. This was nearly 11pm at night. Had to get a taxi to our accommodation and waste half the next day trying to sort a car. Shocking customer service telling us different things. Have been told we can have any extra costs reimbursed but are still waiting for a reply to original e mail.
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