During my initial use of a car rental service in California, I was pleased with both the pricing and the overall experience. However, my subsequent reservation in Atlanta has led me to reconsider using this service again, highlighting the importance of selecting the right rental company. While choosing a vehicle, I noticed a message stating that cancellations were 'flexible.' Yet, after completing my booking, I discovered that the cancellation fee was nearly the same as the rental cost. I was also informed that another agency would handle the rental. I specifically chose a credit card for the reservation due to its rental car coverage, along with my comprehensive automotive insurance. At the Atlanta airport, I learned that I could utilize either my auto insurance or the credit card coverage, but not both. Additionally, I had to pay an extra $15 per day for loss of use coverage on my auto insurance, which is a policy I've never encountered with any rental service before.
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