I took out a policy with the company in April. From the very next day, I received constant texts warning that my policy could be cancelled if I didn’t install the device, even before it arrived. Once it was installed, the device frequently fell off, inaccurately recorded incidents, and displayed incorrect speeds.
If I didn’t drive for 5–7 days, I was asked to send photos to prove it was still in place. This became problematic during my holiday when I couldn't respond, leading to repeated cancellation threats.
The device also stopped charging multiple times. I was advised by the company to remove it and charge it indoors, but then I received emails demanding its return. Despite being told to disregard those emails, they persisted.
In January, the device ceased functioning entirely and wouldn’t charge at all. Even though the company could see my journeys and had photos confirming it was installed and operational, I continued to receive emails stating my policy would be cancelled. Each time I called, I was transferred between departments and received conflicting information without any resolution.
Due to the ongoing stress and lack of assistance, I chose to cancel the policy myself. Although the cancellation agent was helpful, the company is still processing another month's payment and is only issuing a partial refund.
Overall, this experience has been incredibly frustrating and unjust.
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Rewarding Telematics Insurance
When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.
