Extremely unprofessional. They stole 240 dollara from me. I was able to both book and pay for a car. I even registered my driver license and met up at the airport to the right time, sola flyplass, Stavanger. But they refused så rent me a car because I hadn’t had my license long enough, fair enough. But they didn’t even refund the money ?? Wtf. I’m a student, and that was ALOT of money to me. This is completely unacceptable!If this is how you operate, you should not accept payment before verifying how long a customer has held a driver’s license. I have rented cars several times through Getaround, and this has never been an issue.I have not held my license for very long, and I am therefore not familiar with all such “rules”. However, what I do know is that this requirement was not made clearly or sufficiently visible on your website. As mentioned, you should never have accepted payment before checking this.Regardless of whether this information may have been stated somewhere on the website or not, the fact remains that I did not receive the service I paid for. I paid over 2,000 NOK, which is a significant amount of money, and I received nothing in return.I showed up at the airport as agreed and was denied the car solely due to how long I have held my driver’s license. Under these circumstances, the very least you can do is issue a full refund.What kind of practice is this ??
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