I have used booking.com a lot for hotel bookings and it’s fairly reliable. For car rental however, they use no less but scamming techniques. Paid a reservation in full, upon reaching the counter was denied getting the car due to no credit card in my name (which was never clearly stipulated during booking), and despite countless emails they stubbornly declined any refund for a service that was paid in full and was never given. On top of the non refund from booking, had to pay twice the price to get a last minute rental somewhere else. Complete scam and complete lack of empathy from booking. Btw the car rental company himself told me he would not charge booking.com since service was not given, so booking.com basically banking a full service fee of 600 euros for not having done anything. Complete scam, will never use booking.com again.
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Booking.com is a travel fare aggregator website and travel metasearch engine for lodging reservations.