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I used Cars.com to locate and purchase a car from Gravity Autos Jacksonville. I would have thought C

I used Cars.com to locate and purchase a car from Gravity Autos Jacksonville. I would have thought Cars.com would used respected, honest car dealerships. Huge mistake read article… March 13,2026 I purchased a 2021 BMW convertible site unseen based on the honesty and transparency of a sales person and manager. I was told the car was a 10 out of 10 meaning in prefect condition. 12 days later after purchasing car it was finally delivered from Gravity. Within one hour of delivery I reported to Gravity paint damage on the car, scratches, missing paint and marks on the vehicle an antifreeze leak and oil leak. I was completely lied. I found out from a Gravity employee that the vehicle had set for months that he could not understand. The vehicle was never serviced. I had found out from a Gravity employee that entire staff had been recently replaced. I took the car to an auto repair company a few days after delivery, in addition to a major antifreeze leak there are two major oil leaks.15 days now, back and forth with Gravity’s managers and a the finance bank I still don’t have resolution even though Gravity has agreed to replace the vehicle but has failed to do so as of yet. I’m a 62 year old man, a Navy Vet who was lied to in order for me to purchase the car. If I would of taken the time to research all the social media reviews on Gravity I would of never purchased a vehicle from Gravity. Now I am having to seek legal help for a resolution for purchasing a vehicle that a manager and sales person at Gravity completely lied about to me. I understand why the FBI got involved with there business practices in August of 2025.

Date of experience: Apr 08, 2026