cars.com

2.3
2.3 Based on 53 reviews

Search 2.6 million new & used car listings, price a new car, get a dealer quote, read expert reviews, or sell your car at thousands over trade-in....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.3

/
5

53 Reviews

5 Star
33%
4 Star
0%
3 Star
2%
2 Star
4%
1 Star
62%

All Reviews

Filter Reviews

Review Time

Joann R Jojo
Hamad's an amazing sales consultant. His professionalism, attention to detail, and helpfulness reall

Hamad's an amazing sales consultant. His professionalism, attention to detail, and helpfulness really stand out. He made sure all my requests were met and I was happy with everything. I'm definitely going back to Hamad whenever I need help with anything. Hamad's been super supportive, and I really appreciate his service. Thanks, Hamad, for being awesome!

5
Date of experience: Feb 21, 2026
Solomon F.
Limited resources and poor customer support.

The company operates on a tight budget, and the customer support is lacking. They fail to clearly communicate the rules for private sellers, and you can find yourself banned without any explanation or notification. Logging in becomes impossible, and the support team seems disorganized and unhelpful.

2
Date of experience: Dec 02, 2025
Waverly S.
Budget-Friendly Company

This company operates on a tight budget. The customer support leaves much to be desired, as they fail to clearly communicate their rules for private sellers. You can find yourself banned without any explanation or notification, making it impossible to log in. The support seems disorganized and ineffective.

2
Date of experience: Dec 01, 2025
Austin Rogers
Lack of Customer Support

There is absolutely no customer support available. I am unable to modify the title of my advertisement. It’s a frustrating experience, and I would advise against using this service. It appears to be misleading, as it seems dealers have control over the platform.

1
Date of experience: Nov 12, 2025
Seth Foster
Exceptional Experience

I had a great experience with a representative who was very friendly and honest. He worked hard to help me secure the best deal on my dream vehicle. I highly recommend reaching out to him for any car buying needs.

5
Date of experience: Nov 07, 2025
__Trickster__75
Ineffective Saved Searches

I created a saved search to receive notifications about cars that matched my criteria. However, the emails I received included vehicles that were far outside my specified parameters. It’s quite frustrating, as it seems pointless to set up the search in the first place.

1
Date of experience: Oct 31, 2025
Confusing Listing Process

The website claims to allow users to list their cars for sale. After going through the listing process, I later found my account was blocked without any notice. It seems the site predominantly features dealer listings, raising questions about why they even allow consumer listings in the first place.

1
Date of experience: Oct 31, 2025
Elias
Extremely Disappointing

This service is incredibly disappointing! It wasted my time. They didn’t even display the correct images of the vehicle. There’s no option to provide additional notes. I have a transferable warranty that I wanted to share, but there's no way to include that information. The vehicle style selection is confusing, especially when trying to categorize the same model. I'm very upset and will make sure to share my experience with others.

1
Date of experience: Oct 07, 2025
Jean B.
Misleading Instant Offer

I received an 'Instant Offer' for my vehicle from a dealership that was significantly below market value. I decided to visit the dealership despite my reservations, but it turned out to be a bait and switch. They reduced my offer by nearly 45%, citing minor issues, but the main reason was that they were unwilling to pay what they initially offered. It’s frustrating to deal with such misleading practices.

1
Date of experience: Sep 05, 2025
Sutton C.
Smooth Experience

Working with a representative made the entire process so easy. Thank you!

5
Date of experience: Sep 02, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Search 2.6 million new & used car listings, price a new car, get a dealer quote, read expert reviews, or sell your car at thousands over trade-in.

  • language https://www.cars.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More