I expressed concerns about delays in my vehicle purchase and after-sales care. I received a call from my salesperson who sincerely apologized, which I truly appreciated. However, a follow-up from a customer service manager was less satisfactory. He offered a goodwill gesture but then asked me to remove the review, which I couldn't guarantee. His tone shifted to cold and dismissive after that. There are multiple accounts of similar experiences with this representative. It's clear he should not be in a customer-facing role.
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With dealerships in Barnsley, Bradford, Huddersfield & Wakefield, we have a huge range of new & used cars for sale from Hyundai, Nissan, SEAT, MG and Renault/Dacia. View our stock online at Cars2.co.uk
