So…I bought a BMW X6 from the straiton branch November 2023.I had asked them to arrange a competitive finance deal which took them over a week to sort,then I had to wait a further 3 weeks to even pick up the car.The excuse given was that the work shop was busy and they needed to complete a few repairs and service the car prior to picking it up.At this point alarm bells had started ringing but I’d given benefit of doubt and picked it up.Upon reading the so called new MOT it stated ‘Minor oil leak’ the salesman said it wasn’t even noticeable.One week later I find spots of oil on my new driveway!And I find after 10-15 minutes driving smoke is coming from the engine bay into the cabin!!At this point the car is not safe and un-drivable so I call the branch and I am met with lie after lie and no returned calls.I give up and contact the finance company and tell them I am handing back the car ( you can do this if financed as the finance company actually own it).Unfortunately the finance company (Bluemotor finance) were so slow in getting to grips with the branch it took until March 2024 to get the car fixed! So lesson learnt I will not be using these cowboys again-ever.They took my money and as soon as I drove out of the forecourt didn’t want to know.Absolutely appalling customer service from Ross and Peter and the owner.I could go even further into detail about these cowboys but you get the drift…
Claim your business profile now and gain access to all features and respond to customer reviews.
