Review Time
A straightforward issue that should have been resolved quickly turned into a drawn-out process, ultimately leading to court involvement. After purchasing a vehicle from a seller, I found several defects (a non-functioning door and a dent). An agreed reimbursement for repairs that I was told to arrange dragged on for months, filled with delays, document requests, and follow-ups, despite providing everything multiple times. What made matters worse is that I tried to avoid this situation altogether. I requested that they take the vehicle, fix it, and return it. They refused. I asked to be directed to their garages for direct handling (I merely wanted to drop off the car and pick it up once repaired). Again, they declined, leaving me to manage the process and pursue reimbursement. Communication was sluggish, and progress only occurred after I initiated a formal Small Claims court case. Once the process began, the matter was settled in full, including court fees. I didn't pursue this due to the amount involved, around £200 against a £10k vehicle, but rather on principle. From other reviews, I noticed similar trends where post-sale issues only progressed under considerable pressure. To be fair, the initial sales interaction was pleasant, and some customers clearly had better experiences. However, based on my own, I would advise keeping everything documented, not relying on verbal promises, reviewing paperwork thoroughly, and being ready to escalate if necessary. The law is meant to ensure order and accountability, and sometimes, regrettably, it’s the only way to resolve a straightforward issue.
What should have been a simple matter took months to resolve and ended up in court. After purchasing a vehicle, I found several defects. The agreed reimbursement for the repairs I had to arrange dragged on for months, with continuous delays and requests for documents, despite submitting everything multiple times. I had initially tried to prevent this situation by asking them to take the car for repairs, but they refused. I also requested to be sent to their own garages for direct handling, which was declined again, forcing me to manage everything myself. Communication was sluggish, and only after I filed a formal Small Claims case did things start moving. Once the case began, they settled everything, including court fees. I didn't pursue this for the money, but on principle. Other reviews suggest similar issues arise only after considerable pressure. While the initial sales interaction was pleasant, I advise keeping all correspondence in writing, verifying documents thoroughly, and being ready to escalate if necessary. Unfortunately, sometimes legal action is the only way to resolve even simple matters.
From the beginning to the end, the staff at this location were incredible. After searching for months at various garages, we chose to go with them because of their helpfulness and friendliness. We are thrilled with the vehicle and the smooth handover process.
I bought a vehicle from this garage and was very pleased with the service. The team helped us secure a good deal within our budget and kept us updated on the vehicle's service and readiness, all within the promised timeframe. They were friendly and not overly pushy.
I purchased a vehicle from this location, and the representative made the process incredibly smooth. I saw the car, inquired, and decided to buy it. I was kept informed throughout the process and collected the car within a week. Very happy with the service received.
Claim your business profile now and gain access to all features and respond to customer reviews.
www.foderhallen.dk
assetbay.co.uk
octopusenergy.nz
cgnewbuildsnagging.co.uk
surecredit.co.uk
alpinefundings.com
findfootcloud.com
gipsydharma.com
appliancesonline.com.au
penshop.co.uk
