Cars4you Broxburn, West Lothian I really wanted the AUDI TTS that Cars4You had for sale. I agreed to accept £500 below the trade-in offer for my Honda CR-V what other garages were offering, if three things were sorted on the TTS: the interior mirror, the driver’s window and small chip on front bumper.We had ourselves a deal we were told the car would be transferred to Broxburn from Falkirk in a few days. We waited EIGHT days no one called, unfortunately the staff member had become unwell. My husband spoke to the director and the car was transferred and we arranged a test drive.I was buying the car but I wanted my husband to test drive it first, he has a similar car a S5. We were told to take, ‘As long as we liked’. We didn’t even get out of the estate when the petrol light came on on the TTS, we fuelled it up. 40 minutes into the test drive we received a phone call asking where we were, I explained we had to stop for fuel and that I was about to test drive it now. The conversation didn’t end well so we returned to the dealership and I asked for my deposit back. A patronising man (who probably thinks women should drive Ford Fiestas) told me most people take cars around the estate. I said if I’m test driving an Audi TTS I want to open it up on the motorway. The director spoke to my husband and I and apologised.Foolishly we bought the car. When I picked it up the mirror looked like it had been fixed as did the driver’s window. The front bumper hadn’t but I was told the paint was on order…still waiting. (I’m getting this repaired on Wednesday 10th April at a cost of £280).When I traded in my CR-V I removed my private registration plate and for a few days I was driving around with my private registration on my new car. Unbeknown to me this was illegal as Cars4you had misled me, regarding the fact that they did not have a log book for the vehicle they’d just sold me. I’d have to wait for one before assigning my private plate.THREE days after having the car the interior mirror fell off and I spent £38 to replace it.FIVE days after having the car it started to shudder the engine management light came on and the car broke down. Crankshaft sensor - the car has a warranty - this is the ONLY thing that was covered everything else I’ve had to pay for.The bulb holder for the car registration plate broke, which is wear and tear, but just added to the increasing costs of a five day old car.The driver’s window whistles when you drive at speed, I will get that repaired this week at some point.Who knows what else will go wrong with this car, which is a shame coz it’s a great car. A few broken promises and awful customer service. I should’ve trusted my intuition and walked away but my husband wanted me to have this car.My husband has purchased seven cars from Arnold Clark, Sighthill not as much as a bulb has gone. I’ve been driving 37 years and bought many cars and motorbikes and never experienced anything like this. Buying a new car is normally a fun way to spend your hard earned cash, this was a nightmare 😮
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