Worst car buying experience of my life! Avoid this company at all costs! I took a car for a test drive from the broxburn branch. I noted the gears were slipping, this was added to the job sheet. I went to collect the car 2 weeks later and was assured the pre checks and the gearbox had been completed. I took the car to the local station as there was no fuel, drove less than a mile and had to take it back. Nothing had been checked on the car, the gears were slipping badly and the bodywork had fresh scratches on it. I received a courtesy car and they took the car back to check it, they then said they could not sell me the car as the gearbox was away, further proof they do not check the cars or read the job sheets. I had to select another car as they had mine already away for trade in. I had already paid out for fuel, tax and insurance for the previous car, which I requested back from them, as this was no fault of my own, I had purchased these in good faith. They were refusing to pay this back and tried to fob me off with the momentum warranty which is pretty worthless. I was told the second car I had selected would be taken to the broxburn branch, when I arrived at the broxburn branch the car was not there, I was told that we would have to go to the Straiton branch. I took the car for a test drive and agreed to take it, on the proviso that the second key (with functionality) as was advertised would be provided, and that the car and the cars history would be taken to the broxburn branch for pick up. Another 2 weeks pass. I call the day before to make sure it will be at the broxburn branch, typically nobody knows anything, after much persuasion the manager offers to take it there the following morning. I go to pick up the car and have been given a standard key with no functionality and there is no paperwork for the car not even a V5 document, so I could not tax the car! Beyond frustrating! I have still to receive the refund of the outlay for the first car and the cars historical documents. I have spoken to 6 different people from 2 differing branches and can say without doubt that every single staff member lies. The customer service is the worst I have ever encountered from any business and I was absolutely disgusted and appauled to receive demeaning comments from more than 1 member of the staff including the area manager. It has taken over a month to buy a car and I'm fairly certain that the car I have eventually received hasn't been pre-checked, the valet was poor with clumps of stour all over the inside of the windscreen and the driver's seat was soaking. Never use this company, they are absolute cowboys! They lie, will never return any calls when they say they will and will try to gas light you, denying all knowledge of all previous agreements and nobody ever knows anything. Do not buy from this company!
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