I bought Audi Q5 from Edinburgh branch in April. Salesman Ali was super nice and helpful but this was only nice and helpful experience with this company. After chasing collection of my new car, 2 weeks after purchase car was ready for pick up.Team assured me it takes so long as they do multipoint checks and making sure car is in good condition, safe to drive. Well it wasn’t…On my way home noticed major vibration on break and later on realised issue with passenger window and not working back wiper. Contacted Edinburgh branch to get it booked in and fixed, and that is when nightmare started.I’ve been told they can’t book it but Broxburn branch will be in touch with me to help. After week without contact I did call them again and heard they will call me back. Still nothing happened, after chasing it for a couple of weeks Murray who apparently is a manager in Broxburn garage contacted me via email to get details and book me in. After couple of emails it all went quiet. I followed up with him directly and also called Edinburgh and Broxburn to get this booked….again no luck. Even that breaks are safety hazard neither Ali or Murray decided to help. Have been referred from branch to branch for months now. Have been trying to speak to someone higher and all I can hear is that Murray is the highest I can talk…pointless. Zero empathy in their voice or even small will to help. One they pushed car out there is no other help you’ll get from them. Now trying to return the car and get my money back as I’m honestly tired. Don’t want to deal with this company anymore.Unfortunately wouldn’t recommend.Get you car from somewhere else, anywhere would be better than Cars 4 you.
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