Cars 4 U - A Review of Terrible Post-Sale Customer ServiceMy experience with Cars 4 U started off promising but quickly turned into a nightmare. I purchased a 2016 Suzuki Baleno on May 4, 2025, and initially, the service was excellent. The sales assistant, Ali, was very helpful and pleasant, which made us feel confident enough to buy the car on the spot.Unfortunately, that's where the positive experience ended. After taking the car home, we discovered two major faults: the infotainment system wasn't working and the AC had a gas leak. Ali assured us that he would arrange for a mechanic to fix these issues and even promised to give us money to cover the cost of the infotainment system repair. This assurance was the only reason we took the car home that day.From that point on, everything went downhill. We tried to contact Ali multiple times, but he never answered our calls. We even went to the dealership in person, only to be turned away with empty promises that he would call us back with a date and send us the money. The money never came, the car's AC still doesn't work, and the infotainment system remains broken.The most shocking and serious issue, however, was with the car's paperwork. Ali had told us that he submitted all the necessary documents to the DVLA for the V5C log book. As first-time car buyers, we didn't know the process and trusted his word. Two months went by, and we still hadn't received the log book. Our worst fears were confirmed when we were stopped by the police, who informed us that the car was still registered under the previous owner's name. When we checked with the DVLA, they confirmed they had never received any application for a change of ownership. When I confronted Ali about this, he became angry and refused to take any responsibility.The post-sale customer service from Cars 4 U has been nothing short of terrible. We are incredibly disappointed with the lack of communication, the unfulfilled promises, and the negligence regarding the legal paperwork. I would not recommend this dealership to anyone.
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