bought a car from them in August within 4 days of bringing it home, we had it inspected at local authority testing station, car was unfit to drive and a dangerous safety condition despite coming with a clean MOT. called company demanding they repair it which they said they would and fit a cat converter as it was faulty too so how it passed emissions test for mot the week before with no advisories and had a rotten back axel and no cat converter is amazing. They agreed to take the car back to repair then the fun and games started. giving us the runaround not telling us where car was or when it would be ready trying to stall us to go over the 14 day cooling off period . so we contacted the finance company to get the finance cancelled and only then did cars 4 you agree to take the car back. they have had the car back since 28th August but I am still waiting for my refund it has been one lie after another from its in process to we need V5 first. the final straw was after an email from Murray (area sales manager) that if we go back to original branch they will give us refund and we can give them the V5 so I did that today 13th Sept, to be told no the main office will refund you we just need the v5 which obviously im not handing over until I see the refund is being processed at bank. so now I am going the route of contacting DVLA about the unsafe condition of the car and the fact the MOT was clean, I have pictures and walk round video of the dangerous rust condition. I am also going to trading standards and financial Ombudsman as if other cars are in this state someone could be hurt. if it means they dont refund then I will forfeit my deposit .
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