🚨 Warning to Anyone Considering Cars4You (Falkirk Branch) 🚨My full experience – please read before using them or recommending them to anyone.I passed my driving test on the 3rd of June and started the exciting journey of finding my first car. I used Car Finance 247 as a broker and chose a Fiat 500L Popstar, which connected me with Cars4You (Falkirk branch). • Paid a £200 deposit on June 5th, was told the car would be ready by Monday the 9th. • The dealership delayed collection by 10 days, claiming the car needed a new oxygen sensor. I agreed to wait, trusting it would be sorted. • Offered a courtesy car, which I picked up on June 12th. When I asked if it could be delivered and collected due to my full-time job and 45-minute distance, the employee said:“No, and to be honest, I’m not obliged to give you a courtesy car, so I’m actually doing you a favour.”Completely unprofessional, but I just wanted to get back on the road. • Picked up the Fiat on June 16th. • On June 18th, the car lost power on the motorway, dropping from 50mph to 40mph with my foot flat on the accelerator. It was terrifying. • AA came out, couldn’t find a specific fault but discovered the oxygen sensor hadn’t been changed—it was in disgusting condition.I rejected the car within my legal rights and informed both the dealership and my broker. Cars4You immediately became evasive, dodging calls and emails.By June 20th, I returned the car. The manager offered me another courtesy vehicle and showed me a Suzuki Celerio at their Edinburgh branch. I test drove it and agreed to go ahead. I was given a Vauxhall Astra as a courtesy car and told “not to worry, we’ll sort everything.”Then the same pattern started again: • More delays, vague updates • I did a HPI check on the Fiat: multiple failed MOTs • The courtesy Astra wasn’t road taxed—it hadn’t been since MarchThat’s when I decided to walk away completely. I told them I didn’t want any vehicle from them.They refused to collect the courtesy car and didn’t inform my finance lender that I had rejected any cars. My broker and lender raised complaints — and were also ignored.I then found out: • They had received the finance funds for the Fiat a week before I collected it • The Suzuki had outstanding finance • They had already listed the Fiat for sale again, even though the finance was still active • They refused to refund the money until I returned the Astra — which I had to drive back myselfI stood in the dealership and calmly explained everything — the MOTs, tax issues, dodged complaints, the financial impact — and the employee just kept repeating:“I’m just a salesman.”On top of the stress and wasted time, I’ve lost almost £400 in insurance policy changes, cancellations, and amendments every time I was misled into believing a new car was ready.✅ I finally received my refund by disputing the transaction through my bank. I am no longer tied to Cars4You in any way.But here’s what’s most worrying:📌 I’ve since found multiple people with the same experience — faulty cars, fraudulent MOTs, untaxed vehicles, zero accountability, and silence when complaints arise.📌 They are also buying false positive reviews online to cover up the truth about how they operate. Their shady practices are being buried under fake praise.⚠️ Please be extremely cautious. This business is actively misleading customers, and no one should have to go through this with something as important and expensive as buying a car.
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