**Avoid at any cost***I bought a used Toyota Yaris from Cars 4 U in Edinburgh in April 2025. From the start, the vehicle had several faults — including air conditioning that didn’t work, gearstick and clutch issues, and later more serious problems confirmed by an independent mechanic (like a rotted condenser and dangerous front brakes).Despite reporting the faults within days and formally rejecting the car under the Consumer Rights Act 2015 (short-term right to reject), the dealership was dismissive, unresponsive, and tried to avoid responsibility. They ignored emails, refused to take the car back when I returned it in person, and even tried to deduct money for mileage — which the law does not allow within the first 30 days.It took multiple phone calls, emails, a formal report, and finally returning the vehicle with a witness present to get any action and only agreed after serious pushback. I am still chasing refund!This entire process was stressful, time-consuming, and financially damaging. I’m still chasing the refund weeks later. Based on my experience, I cannot recommend Cars 4 U to anyone looking for a trustworthy and responsible dealership.
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