DO NOT TRUST WHAT THEY SAY. DO NOT TRUST their warranty process. My husband and I purchased a Toyota Rav 4 WU64*** early January from Broxburn, Scotland branch. Car bought in my husband’s name (in case they say they don’t recognise me as a customer). The multimedia screen was not working when we got the car. Reported it to Murray at Cars4YOUwho advised us to take it for a multimedia screen diagnostic, pay the charges and reassured us over phone and email they would reimburse us for it. The garage that did the diagnostic sent in the paperwork to Cars4YOU showing the charges. We also emailed over to Cars4YOU the bill with the charges which we paid. Several emails were sent and phone calls were made, chasing reimbursing the £78 diagnostic charge, several assurances by Murray that the money would be reimbursed to us and it never was. The warranty company isn’t reimbursing for the diagnostic as they did not authorise it, we were advised by Murray to do it. We are now talking with Trading Standards about this company. DO NOT TRUST THESE PEOPLE.
Claim your business profile now and gain access to all features and respond to customer reviews.
