Caution Advised When Dealing With This CompanyMy partner recently attempted to part exchange her car (a Renault Megane) for a vehicle from this company. She was approved for finance, and we were assured that the settlement on her old vehicle would be taken care of as part of the transaction.However, it has now been over nine weeks, and the settlement has still not been paid. As a result, she is now receiving calls and emails from her finance provider regarding missed payments on a car she no longer possesses. This is also negatively affecting her credit score.Attempts to resolve this issue have been extremely frustrating. Each time we contact the company, we are passed from one person to another, given vague reassurances, or told someone will call us back — but no one does. I have personally called four times and received different explanations each time, ranging from administrative delays to needing approval from the company director.We were eventually directed to someone named Ross, who promised to resolve the matter. Unfortunately, two weeks later, no action had been taken. Further calls have yielded the same promises and excuses, including one suggesting the director was recently unwell and that payment would be processed soon.Despite numerous follow-ups from both myself and my partner, the issue remains unresolved. The car in question (Renault Megane, SC66 URX) is now listed for sale on their website, yet the settlement on it remains unpaid.Summary:Based on our experience, I would strongly recommend exercising caution before entering into any financial agreements with this company. We are still waiting for a resolution after more than two months of repeated assurances and delays.
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