here do I start about this garage and car (cars4you straiton) it all started on the 16th of April 2025, I went to view a bmw 318d (BX66 VSZ), I decided I wanted to purchase the vehicle so I done all the necessary things for the finance agreement, I was told I would be able to pick it up on multiple occasions, everytime they told me I could pick the car up there was something else wrong with it, when I test drove the car on the 18th of April it was showing a fault with the battery and also the fan, which the told me they would check and fix, but as I said everytime I had phoned it hadn’t been fixed and they just kept dragging it along, they had to get a bmw specialist in to look it over as it kept overheating and the part they changed didn’t fix the problem! So I decided to terminate the finance and not take the car as it seemed as it was going to be a disaster and nothing but problems, I then asked the garage to cancel the finance and also asked for my deposit back, this was all done within the first 2 weeks, the garage was just messing me about saying they had done it over and over as I had phoned the finance and they had never heard a thing from the garage, then one of the salesmen decided to start ignoring my phone calls so I used my mums phone and they answered straight away, the man was very rude and very abrupt on the phone everytime I called, it is only today that the issue has now been resolved (29th of May 2025) after a long 6 weeks, the finance company had a massive issue with trying to receive the funds back from the garage even with them having told them they had done it multiple times but it was all just lies, the car has also changed to 2 different garages since I looked at the car and also dropped in price by £1000, I do not recommend anyone to go near or buy a car from CARS4YOU the worst and most awful experience and most distressing time I have ever had trying to buy a car
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