CARS 4 YOU – BROXBURN - Complaint is now closed and resolved.UPDATE 19/11/2024 - total refund £2157.36 (£672.36 + £990.00 deposit from the Finance Company and £495.00 from Cars 4 You). The matter is now finally closed. Cars 4 You – they have finally refunded the warranty amount we paid of £495 as a “goodwill gesture”. The finance company refunded us the deposit of £990, 4 x month payments amounting to £672.36. Cars 4 You: Treat your customers better. Improve your stock. You have too many cars and most in a poor condition and you are not willing to carry out the necessary work to make sure your customers have a good car. Give the customer a good car in good working order and you will not get complaints. Be prepared to put things right when they do go wrong – ignoring your customers when they have legitimate complaints is obviously not good for business. Get the right staff in place and don't treat customers badly after the sale is done.To anyone else going through this, if you pay for your car on finance and it’s got faults within the first six months, use the Consumer Credit Act to force the Finance Company and the selling garage to act. I am glad this is finally resolved but I just wish it never had to get to this stage in the first place.Update 06/11/2024: The car has now been rejected through the finance company, it has been collected. Cars 4 You are yet to collect the vehicle from the car lot in Perth. They have been approached and asked to refund my deposit in full along with the cost of the useless warranty. This was the amount of £990 plus £495 for an 18 month warranty (they only set it up for 12 months). They are making attempts to claim monies back from the deposit for supposed "damage" and claim the warranty is not their problem. There is no damage as was confirmed by the collection agent when it was collected, excluding the minor bumper damage which was already there when we bought the vehicle. I am waiting to see what happens with the return of the deposit etc but I am fully prepared to keep pushing and pursuing this matter as long as it takes. Further updates to follow.Warning against using Cars 4 You – we used the Broxburn branch. We bought a car 10th February. After purchase it developed two faults within the first six months of owning it. They fixed the first fault but are refusing to honour their own warranty and repair the second fault. This is despite them giving a six month warranty which was shown on the original advert (which I have) showing that the car came with a six month warranty and us purchasing an extension to that warranty to cover 18 months. They also have only extended the warranty to 12 months despite us paying for 18 months.The car is a Hybrid and the faulty part that needs replaced controls the brakes when the car is driven in electric mode. Due to this faulty part, the car now only drives operated by the diesel engine to ensure the brakes work. Cars 4 You were first notified of this fault on the 12th June. They eventually agreed to assess the car after trying to ignore us and this was done on the 17th June. They confirmed what the faulty part was and said they would order a part to replace it. They claim to be having trouble sourcing a part to repair the car. Our last contact with them was on the 16th July by telephone and email, after which they have blocked my number from contacting them. I followed it up by email and letter to Cars 4 You.Murray the Sales Manager and Graham the Workshop Manager do not respond when you call, they promise to call back and resolve matters but never do. They ignore you and hope you will go away. I also sent a letter directly to their Managing Director, Mr Muhammad Usman which has also been ignored even though I have confirmation of it’s delivery. We have given them several chances to sort this out but have now taken the step of raising a complaint with the finance company and also disputed the deposit which was paid via credit card. The car is now being rejected as not fit for purpose under the Consumer Rights Act 2015. Essentially we have been sold a car which they either will not or cannot repair.It’s now going through the finance company and I expect eventually the financial ombudsman to resolve.
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