Recently got a white Audi from Broxburn dealership after my car being written off due to a bad crash! Their customer service is TERRIBLE!!! I noticed deep scratches on the door and they were going to fix and colour match it - They have actually made it worse and more noticeable. And it’s grey, not white. The car wasn’t valeted when I picked it up and also….. when I drove it home …. They didn’t road tax it, despite Marc sitting in front of me doing the taxing, to which by the way, he didn’t know that he was to do that until I told him he was to send it to DVLA!! I didn’t know it wasn’t taxed until I called them the next day regarding broken things in and on the car. It’s taxed now as I got the letter confirming but even then they have spelt my sir name wrong when putting in my details 🤦🏻♀️The air vent was broke with the broken pieces left in the actual car, thanks for that😒 👍🏻 the front passenger fog light grill and the doors pathetic “colour match”. The place closed as soon as myself and my partner got the keys and jumped in the car so I had no option but to drive it home, otherwise it would have been left there until it was all fixed and especially cleaned on the inside. Don’t expect any call backs or help. They are also refusing to fix anything as they stated it’s not their responsibility anymore but would get a manager to call me back. (Still waiting on the call)AVOID these people at all costs!!! They have no idea what the hell they are doing, their admin side of things (an important part in dealing with a car) is dreadfully awful, their customer service is terrible and super unprofessional. Honestly, I wish I read all these reviews before I went here. But if you don’t know then you don’t know, but now I do and never again!!! You have meant to feel good from start to finish about buying a car and then feel amazing picking it up… I didn’t! I’m concerned that if I have these issues with what I CAN see then I’m severely worried about what I CAN’T!!! Stay away from this company. P.S. I put down a £200dp that they didn’t take off the finance. I called about this and they said they didn’t owe me anything! Despite me having the figures on paper in front of me. After a while he said “oh yeah, we do owe you £200 back and I’ll get that done this week” over 2 weeks and still no money despite me making regular calls. I called again and told them if my money wasn’t sent before the end of the day then I was going down to them to collect it in cash! They told me that they don’t keep cash on site, to which I replied “well you better get it from somewhere because I’m coming down” within a couple of hours my £200 was sent to my bank account! DO NOT let them away with keeping your money. This is highly illegal & stealing!!! I have NO idea how this “dealership” isn’t closed down!
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