We paid for a deposit for a Kia Sorento on the 14th of April - balance paid 15th of April and we only just got the car yesterday over 4 weeks later. Initially everything was fine and no complaints and scheduled to get the car on the 26th, we were phoned on the 26th in the afternoon to say car failed it’s MOT and awaiting a part to be fixed. That in itself was fine however and we had no issues with this however the last 2 and a half weeks have been absolute hell. No contact from their side on when the car was then to be ready, dates getting thrown about and when my husband phoned to get an update was always “someone will phone you back” they never did and he kept having to phone back. Only time we got a call back was when we threatened to pull out of the sale due to the lack of contact and updates on the car. Finally told car would be ready Tuesday (yesterday) at 5pm as the part had gone missing and they were getting another part ordered. This was confirmed on two separate dates by two separate people - one the day before and a full valet was to be done to “make up” for all of the issues which was again fine we just wanted the car. Only to get a phonecall at 4.30pm yesterday - 30mins before pick up to say what time we wanted to pick the car up today! My husband was on the way to collect which he ultimately did but car had not been valeted and today when I have been out in the car the AC isn’t working and when my husband has also checked the oil that has not been changed. Pre delivery inspection has clearly not been done at all and oil change was noted on our paperwork to be carried out. We have a 12 month part and service warranty but we will just use our local garage to fix the issues as we know if we go back to them we will be weeks to get fixed with no calls to update us.The girl that did the handover with the car apologised at the time and was pleasant enough as was the service guy that phoned to explain about the part but there is nothing else redeeming about this whole experience and would not recommend using them after this.
Claim your business profile now and gain access to all features and respond to customer reviews.
