I bought my car in October 2025. It had a dangerous braking fault, despite the fact that the company advertises a very thorough safety inspection of all the cars prior to sale. When I bought the car back, they made it difficult for me to exercise my rights under the Consumer Rights Act to swap for a more suitable item. Eventually, I managed to get a new car, but they owed me some money back. It took weeks to get the money that they owed me back until I threatened small claims court, where all of a sudden, they found the money and sent it immediately. There was no urgency in dealing with my issue. I was forced to keep hold of a faulty car even though the company knew it had a dangerous braking fault. There was poor communication, lack of response to my emails, even when marked urgent, and the company forces you to pay by BACS transfer so that you do not have the support of a credit or debit card company when they inevitably do not provide the service that they advertise. Avoid at all costs. I would never use them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Carsa, where we redefine the used car buying experience with our commitment to excellence and customer satisfaction. At Carsa, you'll discover an impressive selection of over 2000 high-quality used cars, each competitively priced to suit your budget and preferences. Our lineup includes prestigious brands like Mercedes, Audi, BMW, Land Rover, and Volkswagen, ensuring you have access to the best vehicles in the market.
Understanding the complexities and concerns of purchasing a used car, we offer finance options to ease your buying process. Our dedication to your peace of mind doesn't stop there; we also provide a reassuring 3-month warranty. This exceptional service means you can choose your car with confidence, knowing we've got you covered.
What sets Carsa apart is not just our extensive range of cars but also our wealth of experience. Our team's expertise in car sales spans several decades, encompassing knowledge from franchises, independent dealers, and car supermarkets. This depth of understanding ensures that we're equipped to help you find the perfect car that meets all your needs, making your car buying journey both easy and enjoyable.
But don't just take our word for it. Our commitment to excellence has been recognised by our customers who have rated us as excellent on Trustpilot. Their satisfaction is a testament to our passion and dedication to providing an unparalleled service.
Additionally, at Carsa, we offer competitive rates for your current vehicle if you choose to sell your car to us, making it easier for you to upgrade to something newer and better suited to your needs.
Our presence isn't limited to just one location. With sites in Southampton, Portsmouth, Mountsorrel, Cannock, Bolton, Shrewsbury, Halesowen, Bradford, Towcester, Gloucester and Durham, we ensure accessibility and convenience for all our customers. Whether you prefer a traditional Test Drive or the modern Click & Collect service, we cater to your preferences. Plus, for those unable to visit our sites, we offer Nationwide Home Delivery, bringing your dream car right to your doorstep.
Carsa isn't just about selling cars; it's about delivering an experience that's as premium as the vehicles we offer. We invite you to join our family of satisfied customers and discover why Carsa is the go-to destination for high-quality used cars. See more
