I am extremely disappointed with the level of after-sales service provided by this company. While they appear professional and attentive when you are in the process of purchasing a car, their attitude changes significantly once the sale has been completed.
After purchasing my Hyundai DL70 BFO from their Gloucester office less than a month ago, I began experiencing issues with the vehicle. Since then, it has been extremely difficult to get hold of anyone for advice or support.
Whenever I call using my registered number, the automated system immediately recognises my details but fails to connect me to a representative. However, when I call from a different, unregistered number, my call is returned promptly. This gives the impression that existing customers are being deliberately ignored once a purchase has been completed.
It is very disappointing to realise that the kindness and professionalism shown during the sales process do not extend to after-sales support. A company’s true standard of service is measured by how it supports its customers after the purchase — not just before.
I hope this matter can be addressed urgently, as I simply want to speak to someone regarding the issues with my vehicle.
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Welcome to Carsa, where we redefine the used car buying experience with our commitment to excellence and customer satisfaction. At Carsa, you'll discover an impressive selection of over 2000 high-quality used cars, each competitively priced to suit your budget and preferences. Our lineup includes prestigious brands like Mercedes, Audi, BMW, Land Rover, and Volkswagen, ensuring you have access to the best vehicles in the market.
Understanding the complexities and concerns of purchasing a used car, we offer finance options to ease your buying process. Our dedication to your peace of mind doesn't stop there; we also provide a reassuring 3-month warranty. This exceptional service means you can choose your car with confidence, knowing we've got you covered.
What sets Carsa apart is not just our extensive range of cars but also our wealth of experience. Our team's expertise in car sales spans several decades, encompassing knowledge from franchises, independent dealers, and car supermarkets. This depth of understanding ensures that we're equipped to help you find the perfect car that meets all your needs, making your car buying journey both easy and enjoyable.
But don't just take our word for it. Our commitment to excellence has been recognised by our customers who have rated us as excellent on Trustpilot. Their satisfaction is a testament to our passion and dedication to providing an unparalleled service.
Additionally, at Carsa, we offer competitive rates for your current vehicle if you choose to sell your car to us, making it easier for you to upgrade to something newer and better suited to your needs.
Our presence isn't limited to just one location. With sites in Southampton, Portsmouth, Mountsorrel, Cannock, Bolton, Shrewsbury, Halesowen, Bradford, Towcester, Gloucester and Durham, we ensure accessibility and convenience for all our customers. Whether you prefer a traditional Test Drive or the modern Click & Collect service, we cater to your preferences. Plus, for those unable to visit our sites, we offer Nationwide Home Delivery, bringing your dream car right to your doorstep.
Carsa isn't just about selling cars; it's about delivering an experience that's as premium as the vehicles we offer. We invite you to join our family of satisfied customers and discover why Carsa is the go-to destination for high-quality used cars. See more
