I saw a watch at a second-hand jeweler and wanted something similar but new, so I asked if they had it in stock at the Chelsea store. Three staff members were gathered around a laptop, and one checked and confirmed they had it. However, when I asked to see it, I was told there was a ‘virtual queue.’ I had no clue what that meant, and the assistant suggested I could come back or just wait around! There were two other staff members present, and only one customer being helped. One staff member was even on their phone! I wanted to try on an £8,000 watch with the intention to buy. This was a shocking display of disregard for a customer. How can a company expect to make sales while turning potential customers away? This is unbelievable. I’ll stick to my Rolex, which always provides impeccable service when I visit their stores!
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