My wife and I, collectors of fine watches, decided on a Cartier timepiece for her birthday. I contacted a representative from the company’s website for assistance with the purchase, but my experience was far from smooth. My online purchase was approved by my payment provider but not by the company. After a second attempt, the same issue occurred. The representative claimed this was a common occurrence with their security. By 4 PM, frustrated with the wait, I found the same watch on another website for significantly less and made the purchase without a hitch. Later, when I received a call from the concierge, I started explaining my situation but was abruptly hung up on. While Cartier offers decent timepieces, I recommend considering brands with better resale value. Overall, I found the service lacking and judgmental.
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