cartrack.com

In short, Cartrack expect you to pay for a device, that does not work. When you try to cancel the co

In short, Cartrack expect you to pay for a device, that does not work. When you try to cancel the contract, you are liable for a R2800 cancellation fee.

I seriously don't understand how their legal department can justify these policies, if it is in breach with the Consumer Protection Act.

Cartrack installed a tracking device in my new car in Aug 2025. The installer said the device might struggle to work because the new Jaguars might be too technologically advanced for the device.

Needless to say, he was right, the device didn't work. After probably 20 phone calls and a few emails, Cartrack eventually validated the device to be replaced. This was done, but still the new device didn't work.

Going through the same laborious admin process, a third date was booked for the third installation. I cleared my morning, but no one arrived.

Again, after numerous phone calls a fourth booking date was schedule, and again my morning was cleared and was waiting at home for the installation. Again, no one arrived.

So, after about 60 telephone calls, 20 emails, and speaking to two senior managers, four months later, I still didn't have a tracking device that worked, which I paid for during those months, which my insurance believe, is working...

I seriously doubt Cartrack would have settled my Insurance claim, if the car was stolen without a working device. They expect you to pay for the service, but take zero responsibility is something goes wrong.

I then obviously decided to cancel my contract with Cartrack, but got notified they cannot do that, if I don't pay a R2800 cancellation fee..

The reasoning around this is beyond confusing, and no matter who I spoke to, the answer remained the same.

So, I stopped by debit order at my bank with Cartrack and installed a new tracking device with a different company (which work very well, at the same monthly debit fee).

The amount of emails and daily phone call I received since the debit order was stopped, is astounding. I wish i could have received such service when I actually had the problem..

So with all the calls I received during the last two months, I again each time explained the story that the device does not work, so they must either take me to court, or come and collect their device. The conversation always end that I need to cancel the contract and pay the cancellation fee.

This is my first review I left of any company in my 48 years of existence... and i have had long battles with the Telkom and Eskoms of this world. Even they could not get me to take the time and effort to leave a negative review.

My experience with Cartrack in beyond anything, I have ever dealt with. It it littered with red tape and impersonal, unlawful policies.

I had no issues with Cartrack between 2018 and 2025, when their device was installed, in my now sold Audi.

But, I want to warn all potential future clients, you might go through an extremely frustrating process, and put yourself at immense insurance risk, if something goes wrong with Cartrack device. It seems improbable to get it fixed in any way or form.

This is a big corporate bully, who's staff has zero logical processing abilities, and will try and make your life a living hell, in order they can slap themselves on the back, and say 'yes, we won another battle'

Date of experience: Feb 25, 2026