Review Time
WORST! WORST! WORST! experience trying to apply for a tracking device. More than a month now, I've been scheduled twice in one month and no one pitched up. 1st on the technician wasn't available but no one calls to notify, I had to call in only to find out & then 2nd instance, the technician scheduled for me doesn't have the specific device on hand. They keep saying I'll get a call back from the scheduling department but I'm still waiting, I'm getting whatsapp notifications saying they were unsuccessful trying to get hold of me but there's no miss calls and I left my phone on loud specifically for them. I'm trying to apply as a new customer and this is how they welcome you. It's extremely sad, I wasted so much airtime and minutes it's not even a joke. Calls constantly get cut on purpose I'm assuming because I had to threaten to cancel the worst process should the call cut again and all of a sudden no cuts. I'm extremely disappointed honestly, I cancelled tracker to go with you guys and I regret it honestly.
In short, Cartrack expect you to pay for a device, that does not work. When you try to cancel the contract, you are liable for a R2800 cancellation fee.
I seriously don't understand how their legal department can justify these policies, if it is in breach with the Consumer Protection Act.
Cartrack installed a tracking device in my new car in Aug 2025. The installer said the device might struggle to work because the new Jaguars might be too technologically advanced for the device.
Needless to say, he was right, the device didn't work. After probably 20 phone calls and a few emails, Cartrack eventually validated the device to be replaced. This was done, but still the new device didn't work.
Going through the same laborious admin process, a third date was booked for the third installation. I cleared my morning, but no one arrived.
Again, after numerous phone calls a fourth booking date was schedule, and again my morning was cleared and was waiting at home for the installation. Again, no one arrived.
So, after about 60 telephone calls, 20 emails, and speaking to two senior managers, four months later, I still didn't have a tracking device that worked, which I paid for during those months, which my insurance believe, is working...
I seriously doubt Cartrack would have settled my Insurance claim, if the car was stolen without a working device. They expect you to pay for the service, but take zero responsibility is something goes wrong.
I then obviously decided to cancel my contract with Cartrack, but got notified they cannot do that, if I don't pay a R2800 cancellation fee..
The reasoning around this is beyond confusing, and no matter who I spoke to, the answer remained the same.
So, I stopped by debit order at my bank with Cartrack and installed a new tracking device with a different company (which work very well, at the same monthly debit fee).
The amount of emails and daily phone call I received since the debit order was stopped, is astounding. I wish i could have received such service when I actually had the problem..
So with all the calls I received during the last two months, I again each time explained the story that the device does not work, so they must either take me to court, or come and collect their device. The conversation always end that I need to cancel the contract and pay the cancellation fee.
This is my first review I left of any company in my 48 years of existence... and i have had long battles with the Telkom and Eskoms of this world. Even they could not get me to take the time and effort to leave a negative review.
My experience with Cartrack in beyond anything, I have ever dealt with. It it littered with red tape and impersonal, unlawful policies.
I had no issues with Cartrack between 2018 and 2025, when their device was installed, in my now sold Audi.
But, I want to warn all potential future clients, you might go through an extremely frustrating process, and put yourself at immense insurance risk, if something goes wrong with Cartrack device. It seems improbable to get it fixed in any way or form.
This is a big corporate bully, who's staff has zero logical processing abilities, and will try and make your life a living hell, in order they can slap themselves on the back, and say 'yes, we won another battle'
I cannot recommend this service to anyone due to my terrible experience. I purchased a vehicle in April 2017, and the unit was installed without issue. They were consistently deducting from my account. However, when my car was stolen in September 2025 and never recovered, I filed a claim only to be informed that they wouldn't compensate me because the unit wasn't tested every three months. Who is responsible for testing the unit? It’s frustrating that they had no issue taking my money but now refuse to help their customers.
I bought a vehicle in November 2025, and there was a unit in the car that was meant to be transferred to my account. I then received a message saying they double debited my account and would refund it, but later claimed I hadn’t paid, and the debit failed. The next morning, I got a call saying they were passing my case to their lawyers. What is going on with this service?
There is absolutely no customer service. They repeatedly deduct from your account multiple times a month. Premiums increase without written consent. They don’t respond to emails. Their app and messaging system are ineffective. It's incredibly difficult to cancel this service, which I still have to pay for even while in credit. Unethical and the worst tracking service ever! If this is how you treat clients, why should I trust you to recover my vehicle or honor claims?
I feel like I’m being cheated by this service. They consistently deduct more than the agreed amount and then claim no arrangements were made. This company is a scam. Stay away from them. I have used other services that are honest and adhere to the agreed amounts.
Absolutely poor service from this company. I called to resolve a billing issue after they deducted an extra premium for a unit I paid for upfront. I had to verify my details multiple times and was shuffled between different agents without resolution. After several frustrating calls, I decided to cancel their service and switch to another tracking company. They are disorganized and unprofessional.
I have been a customer since 2016, but recently the service has become a headache. They failed to uphold their agreement regarding account deductions, and I receive numerous calls from their office. What system are they using that they can’t keep track of who has been contacted? They deduct my account on a set date but then take it upon themselves to debit twice, creating confusion. I'm really tired of this situation.
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Cartrack is a leading global provider of vehicle tracking, fleet management, and smart mobility solutions. With cutting-edge AI-powered technology and real-time GPS tracking, Cartrack helps individuals and businesses enhance vehicle security, optimize operations, and improve driver safety.
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