This company is a scam with extremely rude and unprofessional support. I canceled a booking over 24 hours before pickup and they kept £116 (~€137) despite their website stating a full refund for cancellations. No service was provided—no vehicle, no insurance, nothing. Their customer support was shockingly dismissive, treating me with mockery. They even misrepresented facts regarding chargebacks, assuming I had done one when I hadn't. This behavior is deceitful and unacceptable. I have reported them to consumer protection authorities for misleading practices. Do NOT trust this company. Avoid at all costs!
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CarTrawler connects customers to taxis, trains, coach transfers, limousines with drivers and a greater selection of car rental than they will find anywhere else. We help you to find the right mode of transport, not just the right price. Most importantly, CarTrawler makes travel planning easy by providing a seamless shopping experience and a single point of purchase for all of your ground transport requirements. See more
