AVOID THIS COMPANY DUE TO DISRESPECTFUL SUPPORT. The service retained £116 (~€137) for a booking I canceled immediately and more than 24 hours before pickup. Their website clearly stated 'full refund for booking cancellation', yet they refused to return even 1€. No service was provided — no car, no insurance, no additional driver — nothing. And their customer support? Shockingly rude, unprofessional, and disrespectful. They literally dismissed my concerns with phrases like, 'We are running in circles' and 'chao', as if mocking me. This is not customer service; it's scam behavior. They kept asking me to cancel a chargeback from my bank, claiming, 'I see you did a change back. To make a refund, you need to provide us proof of cancellation,' despite me never initiating any chargebacks, as I didn’t pay with a card! This only proves their scam tactics and scripted responses. They assume you did a chargeback and expect you to cancel it, all while refusing to refund anything! They constantly avoided direct answers, lied about terms, hid conditions that were never disclosed before payment, contradicted themselves, and attempted to blame a payment service, even though that service confirmed no refund was issued. I have reported them to consumer authorities for misleading commercial practices, and an investigation is now underway. Do NOT trust this company. Do NOT book with them. Rude staff combined with stolen money equals a clear scam. Report them to consumer protection authorities to help stop their deceitful practices!
Claim your business profile now and gain access to all features and respond to customer reviews.
CarTrawler connects customers to taxis, trains, coach transfers, limousines with drivers and a greater selection of car rental than they will find anywhere else. We help you to find the right mode of transport, not just the right price. Most importantly, CarTrawler makes travel planning easy by providing a seamless shopping experience and a single point of purchase for all of your ground transport requirements. See more
