I arranged and paid for a hire car for a few days while attending my father's funeral, providing my documents well in advance as requested. This was my first time using this service, as I typically book directly. I hold both a UK and an international driving license, which I have had for many years. However, upon my arrival in the UK, the car hire company refused to provide me with a vehicle, claiming that I do not currently reside in the UK and that my international license required a booklet that I didn't have with me. This requirement was never mentioned beforehand, yet they were quick to accept my payment. I was quite fatigued at this point, but thankfully, I was able to go to another provider who helped me secure a car for the days I needed. Now, I am attempting to get a refund from the original company through the service I used, but they have informed me that they cannot refund my payment because my license is less than a year old (having been recently renewed). Given this experience, I cannot recommend using them as an intermediary and would suggest booking directly with the car hire company, even if it means paying more.
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CarTrawler connects customers to taxis, trains, coach transfers, limousines with drivers and a greater selection of car rental than they will find anywhere else. We help you to find the right mode of transport, not just the right price. Most importantly, CarTrawler makes travel planning easy by providing a seamless shopping experience and a single point of purchase for all of your ground transport requirements. See more
