UPDATE: AFTER RECEIVING A REPSONSE WITH A GENEROUS OFFER OF A DISCOUNT ON MY NEXT ORDER - I REACHED OUT TO THEM. GENEROUS IS NOT A WORD I WOULD USE IN THIS CONTEXT - 5% OFF MY NEXT ORDER. DON'T BOTHER!!!!!A word of advice when entering your printer details in order to purchase ink cartridges. Double check the cartridges as mine were not correct when they arrived. I sadly opened the packet to install one and realised it didn’t fit. When contacting the dreadful customer service team I was met with an abrupt and rude response. I was told that it was my own mistake and that they would not offer a refund or replacement and I would be best selling them online. Not particularly helpful at all. I personally will not use this company again and have now instructed that our company doesn’t order from them. Most unhelpful and rude. A quick course in customer care skills would not go amiss!
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