Review Time
Always had great service from Cartridgemonkey.com. They're super helpful on chat when I've bought the wrong item or broken my printer! They have been excellent and efficient and it's so easy to buy the right product. Will always shop with them! Good prices too
Always had great service from Cartridgemonkey.com. They're super helpful on chat when I've bought the wrong item or broken my printer! They have been excellent and efficient and it's so easy to buy the right product. Will always shop with them! Good prices too
I ordered ink from cartridge monkey a few months ago. It took a while for me to use up my existing ink so a little delay to find the colour of the new inks got rejected by my printer. I contacted them and they sent out a replacement which also got rejected. I let them know again and on the 3rd try everything seems ok.So why 5*s after issues ? I think sometimes it's just as well to judge a company when things go wrong as much as right. After each email they were quick to respond and recommended a couple of things that may help but when they didn't work they were quick to replace the inks a couple of times to get things sorted.
UPDATE: AFTER RECEIVING A REPSONSE WITH A GENEROUS OFFER OF A DISCOUNT ON MY NEXT ORDER - I REACHED OUT TO THEM. GENEROUS IS NOT A WORD I WOULD USE IN THIS CONTEXT - 5% OFF MY NEXT ORDER. DON'T BOTHER!!!!!A word of advice when entering your printer details in order to purchase ink cartridges. Double check the cartridges as mine were not correct when they arrived. I sadly opened the packet to install one and realised it didn’t fit. When contacting the dreadful customer service team I was met with an abrupt and rude response. I was told that it was my own mistake and that they would not offer a refund or replacement and I would be best selling them online. Not particularly helpful at all. I personally will not use this company again and have now instructed that our company doesn’t order from them. Most unhelpful and rude. A quick course in customer care skills would not go amiss!
Ordered a black cartridge on 11 June and still waiting for it. I keep being given new delivery dates (first one in August, next in September, then in October) and still the cartridge has not arrived. Customer Service is very poor - no apology or proposals to remedy the situation or refund. Just keep blaming their suppliers, which really isn’t my concern - if they couldn’t get the cartridges in then they shouldn’t be offering them for sale.
Exactly the same bad experience where I paid for goods and I've heard nothing. I regularly receive emails promoting other ink when I've not received my original order. My son like others has been unable to produce his homework and when you enquire its the same story. If you don't have the goods you should never take payment in the first instance
Order placed on 15th May and still waiting for my order to arrive. This has so far affected my son’s home study by faithfully and being considerate of waiting due to Covid-19. Have emailed today to request for refund. Very disappointing service
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Huge selection of printer cartridges for inkjet and laser printer printers. 100% secure online ordering - Free UK delivery.
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