Customer service is an absolute joke. No wonder they don’t allow reviews on their Facebook page.I’ve been using them for about 10 years and called today about an issue with an order... their recorded message goes on about high standards of customer service and being connected to a happy customer service advisor but wow... that’s an over promise. I was sent the wrong cartridge (out of a big order, not just one item) and the ‘happy advisor’ was so rude!!! He repeatedly told me it would fit the printer (i know it won’t) but also told me that if I open it, it cannot be returned. He got pissy with me because I didn’t want to open the box and when i was irritated told me he’d ‘terminate my call’. I will NEVER use them again. AWFUL.
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