A simple £20 product replacement has turned into a £1500 nightmare. Spoke to the team on four occasions to confirm delivery of an item for next day before 1030am. I explained explicitly the importance of said item and said if they can’t deliver please let me know and I’ll go elsewhere. I confirmed, with them. They confirmed with me and was all set for delivery.10am following day I contacted them asking for tracking number. They told me that it had been sent to the wrong address. Namely their offices.They blamed DPD for inputting the wrong address. They said they would try get it next day and then tried same day. It was simply too late. Working on a deadline and wanting to keep our promise to our customers, a simple £20 replacement part ended in us outsourcing the printing for a total cost of £1538.Customer service and a managing director contacted me after spending hours on the phone and getting nowhere.Little care for other companies and zero empathy or thought for how their actions affect other businesses.Avoid this company like the plague. If you need something urgently or delivered in time go elsehwhere.They cost us £1500 in business for a £20 part. I don’t think I’ve ever come across a business who cares less about their customers. Don’t make same mistake as I did.**Update. Was offered £200 voucher in toner/ink. Declined.
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