carvana.com

3.4
3.4 Based on 180 reviews

Simply put, Carvana is a better way to buy a car. You can browse, finance, and purchase a car online and have it delivered to you as soon as the next day. Cutting out the dealerships translates to thousands of dollars in lower costs on every vehicle we se...

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BEWARE OF BUYING A CAR FROM CARVANA. IF YOU DO, YOU MUST GET NOT ONLY A REGULAR VEHICLE INSPECTION F

BEWARE OF BUYING A CAR FROM CARVANA. IF YOU DO, YOU MUST GET NOT ONLY A REGULAR VEHICLE INSPECTION FROM A MECHANIC SHOP BUT ALSO A MAJOR ENGINE INSPECTION, (this usually runs about $100 which obviously cost more than a regular inspection ) make sure you do it within the seven day return period.
First Honda CRV bought had something wrong with the air conditioner compressor so I returned it
Second one I bought was a 2017 CRV. the Carfax looked pretty good I thought .. did have it checked out and a mechanic shop and everything appeared OK .. I even bought the Carvana essential warranty. It’s not the most expensive one. It’s the tier right under. So far I have spent almost 3 grand on repairs on this car and the warranty only covered about $400 not including the almost 3 grand I have spent. Now recently I have learned my car has a major oil leak VVT solenoid leak which has leaked all over the serpentine belt that I also recently paid out-of-pocket to replace. Serpentine belts should NEVER have oil all over them it just weakens them to break very fast.....Just be careful. Carvana knows how to have their little loop holes to get out of paying for most things. Now I don’t have another grand to spend on this major problem which will 100% further do more damage to my engine.
When I bought this car from Carvana about six months ago, it only had 86,000 miles on it and I’ve not put many more miles on it at all. No reason in the world for this many problems to be going wrong and now I’m stuck with the same super high payment every month AND ON TOP OF THAT still paying costly repairs to fix my car and Carvana doesn’t give two shits.
I would give them zero stars if I could.
THEIR WARRANTIES ARE A JOKE AND ARE A MONEY MAKE FOR THEM. unless you get the MOST expensive one!!! well maybe...

1
Date of experience: Feb 01, 2026

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Business Details

  • Simply put, Carvana is a better way to buy a car. You can browse, finance, and purchase a car online and have it delivered to you as soon as the next day. Cutting out the dealerships translates to thousands of dollars in lower costs on every vehicle we sell. We pass these savings on to consumers in four ways: lower prices (our customers save $1,430 on average per purchase), premium cars, a better experience, and no hidden fees.See more

  • email customeradvocate@carvana.com
  • call 8003334554
  • language https://carvana.com

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