I purchased a Toyota 4Runner with approximately 16,000 miles from Carvana, which was delivered to my home. The day after delivery, I removed two stickers that had been placed on the inside of the windshield. After removing them, I discovered a dime-sized chip in the windshield consistent with rock damage. One of the stickers had been placed directly over the damaged area, effectively concealing it.
I reviewed the vehicle’s condition report on Carvana prior to purchase, and this windshield damage was not disclosed. Additionally, the vehicle was delivered with a damaged windshield wiper blade, with partially torn rubber hanging loose and not functioning properly.
I reported both issues to Carvana. Despite advertising a 150-point inspection, Carvana classified the windshield damage and broken wiper blade as “normal wear and tear.” I strongly disagree, especially given the vehicle’s low mileage and the fact that the windshield damage appeared to have been covered with a sticker.
Carvana denied my claim with no further recourse and provided no contact information for escalation. I believe this reflects a lack of transparency in their inspection and disclosure process.
Desired Resolution:
I am requesting reimbursement or repair for the undisclosed windshield damage and replacement of the damaged windshield wiper, or other fair resolution consistent with Carvana’s inspection and disclosure promises.
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