I purchased a vehicle with 85,000 miles on the odometer. It was a very easy process to pay top dollar for this vehicle because there was no one available to negotiate the price down. I assumed with that high price it would be a thoroughly checked over vehicle. I looked at the 150 point inspection they said my vehicle went through to promise me I could have confidence in it being dropped off before I even get to drive it. During the easy process of purchasing this vehicle I usually don’t buy any of the extra drivetrain coverage but it wouldn’t let me uncheck the warranty box so I said to myself maybe this is standard for all there final sells. While not happy I was forced to pay extra money for coverage I didn’t want but to back out of the sell at this point wasn’t reasonable because the kids and I had spent a lot of time agreeing on the pictures of what vehicle we wanted. Besides I’m buying a vehicle I haven’t even driven so maybe the coverage would save me money a few thousand miles after ownership. Had I known they brought my 20,000 purchase on a flatbed because the transmission was in such bad shape it would have had trouble making it to my house. Of course after my first drive I knew something was wrong and so I started the process of getting it into one of silver rocks (Carvana) in network shops. I am about to make my first payment and my new vehicle is non drivable and now in a out of network shop hopefully getting fixed. I believe had I just backed out and told them to take the vehicle back they would have taken it in the same condition to the next unaware buyer. After trusting repair promises from Carvanas in network shops my money back guarantee ran out. I didn’t get a rental car because they don’t actually provide a rental. You are only getting your money back for the supposedly provided rental if you pay for it out-of-pocket and afterwards they may approve it. Luckily I didn’t trade in my old vehicle or I would be screwed. Forced to pay for a rental. I wouldn’t say get a vehicle and drive it a bunch to make sure that Carvana isn’t screwing you over. I would say don’t go to Carvana at all and stick with your local dealerships. At least they have a reputation to uphold at your local dealership instead of somebody you can call in another state that you have to explain what’s going on with your non drivable vehicle every time you reluctantly call.
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Simply put, Carvana is a better way to buy a car. You can browse, finance, and purchase a car online and have it delivered to you as soon as the next day. Cutting out the dealerships translates to thousands of dollars in lower costs on every vehicle we sell. We pass these savings on to consumers in four ways: lower prices (our customers save $1,430 on average per purchase), premium cars, a better experience, and no hidden fees.See more
