It is with great disappointment that I must report my experience with Carwiz, which raises serious concerns about transparency and customer protection in the car rental sector.I arranged my rental through Carjet and, anticipating the usual challenges, opted for full insurance coverage. Upon arrival at Wrocław Airport, I was surprised to find that Carwiz’s vehicles were not located in the designated rental area alongside the major providers, but rather in an obscure section of a long-term parking lot. No representative accompanied me to inspect the vehicle — a basic standard in most reputable operations. Nevertheless, I accepted the keys in good faith.After using the vehicle without incident and returning it two weeks later — at which point the staff were courteous and noted no issues — I believed the matter concluded.However, at 11:00 PM that evening, I received an email containing two low-quality photos and an invoice for €1,200, alleging damage to the lower plastic step (known as a “próg” in Polish). No prior inspection, no conversation, and no opportunity to clarify — just an automated charge.My subsequent attempts to contact Carwiz were met with complete silence. Emails went unanswered, and with my return flight departing in the early hours, direct dialogue was impossible. Repeated follow-ups were ignored. The entire handling of the situation suggests a troubling pattern: the claim appears to have been manufactured simply because they knew I had insurance coverage.This is not merely a customer service failure — it is a warning sign. When companies are allowed to operate without oversight or accountability, consumers are left vulnerable.I strongly advise others to exercise extreme caution when dealing with Carwiz and, by extension, intermediaries like Carjet who do not step in to protect their clients.
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CARWIZ POLAND is a car rental company offering short-term airport rentals on very attractive terms and at excellent prices.
The Carwiz brand belongs to an international car and van rental company. It was founded in Croatia; now cars with the Carwiz logo can be spotted in many European countries, as well as in North America. In Poland, Carwiz has been operating since 2020.
Our fleet consists of cars of reputable brands, with an average age under 12 months and an average mileage of up to 30,000 km. All cars are covered by warranty and insurance with an assistance package. We also provide replacement vehicles in the event of breakdowns or incidents.We guarantee minimum formalities, flexible terms of cooperation, friendly contact and no hidden costs. Bookings, including prepaid bookings, can be conveniently made at carwiz.pl.
You will find use in the following locations:
Bydgoszcz Szwederowo Airport
Gdańsk Downtown and Gdańsk Lech Wałęsa Airport
Katowice Downtown and Katowice-Pyrzowice Airport
Kraków Downtown and Kraków-Balice Airport
Łódź Downtown and Łódź-Lublinek Airport
Lublin Downtown and Lublin-Świdnik Airport
Olsztyn Downtown and Olsztyn-Mazury Airport
Rzeszów-Jasionka Airport
Poznań-Ławica Airport
Szczecin Downtown and Szczecin-Goleniów Airport
Toruń Downtown
Warsaw Downtown and Warsaw Chopin Airport
Warsaw-Modlin Airport
Wrocław Downtown and Wrocław AirportSee more
