I strongly advise everyone to avoid CarWiz Polska, especially the branch located at the Marriott Hotel at Chopin Airport in Warsaw. I rented a car from them in May 2025 and returned it during office hours. When I arrived to return the vehicle, there was no staff present at the desk, even though it was within their stated opening hours. After calling the phone number provided, I was instructed to simply drop the keys into a box.I inspected the car myself and saw no new damage. Several hours later, I received an email from CarWiz claiming there were scratches on the car, accompanied by low-quality photos that do not clearly show any damage. I was never shown any damage report at the time of return, nor did I sign anything acknowledging any issues. Despite my explanations and dispute, the company withheld my entire deposit of 700 euros from my credit card without my consent or a proper, transparent process.After researching online, I found that many other customers have experienced similar problems with CarWiz Polska – false damage claims, poor communication, and difficulties getting their deposits back. This seems to be a recurring issue and shows a pattern of unfair business practices.If you value your money and peace of mind, do not use CarWiz, especially at the Marriott Chopin Airport location.The only effective way to deal with such unfair practices seems to be reporting the case to the Polish consumer protection authority (UOKiK) or the European Consumer Centre. I strongly recommend anyone who has been treated in a similar way to file a complaint with these institutions.I am extremely disappointed and have reported this case to consumer protection authorities myself.
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CARWIZ POLAND is a car rental company offering short-term airport rentals on very attractive terms and at excellent prices.
The Carwiz brand belongs to an international car and van rental company. It was founded in Croatia; now cars with the Carwiz logo can be spotted in many European countries, as well as in North America. In Poland, Carwiz has been operating since 2020.
Our fleet consists of cars of reputable brands, with an average age under 12 months and an average mileage of up to 30,000 km. All cars are covered by warranty and insurance with an assistance package. We also provide replacement vehicles in the event of breakdowns or incidents.We guarantee minimum formalities, flexible terms of cooperation, friendly contact and no hidden costs. Bookings, including prepaid bookings, can be conveniently made at carwiz.pl.
You will find use in the following locations:
Bydgoszcz Szwederowo Airport
Gdańsk Downtown and Gdańsk Lech Wałęsa Airport
Katowice Downtown and Katowice-Pyrzowice Airport
Kraków Downtown and Kraków-Balice Airport
Łódź Downtown and Łódź-Lublinek Airport
Lublin Downtown and Lublin-Świdnik Airport
Olsztyn Downtown and Olsztyn-Mazury Airport
Rzeszów-Jasionka Airport
Poznań-Ławica Airport
Szczecin Downtown and Szczecin-Goleniów Airport
Toruń Downtown
Warsaw Downtown and Warsaw Chopin Airport
Warsaw-Modlin Airport
Wrocław Downtown and Wrocław AirportSee more
