UpdateYou're generic response below is disingenuous, I have had a correspondence open with you for over a month with several back and forth emails, you have failed to provide adequate evidence for the claimed damage and in addition your invoice has a clear charge for the upgrade I didn't request in the bill that was debited from my credit card. I have been waiting almost 2 weeks now since you cut off communication for a response. The issue has been raised to the correct authorities and looking at the reviews both here and on trust pilot there appears to be a clear demonstrateable pattern of scamming happening. I hope the authorities can address this and prevent anyone else being scammed going forward.Again anyone reading this I have created a Face book group “CarWiz complaint community” If you wish to join me there and share details of your scamming experience we can consolidate our evidence and forward to the correct authoritiesScammers AlertI rented a car from their Poland office in May 2025. We returned the Car at 8PM but there was no one available to check the car. Then at 6:30AM the next morning they sent us an email saying the car was damaged with an estimated invoice for the repair. With no break down of charges or how they managed to get an invoice at 6:30AM. They Failed to provide proper photographs detailing the damage. After a lot of back and forth they stopped replying and charged my card on the final day they were allowed having still failed to provide any adequate evidence of the damage they say happened. I could talk a lot about how ridiculous the correspondence was demonstrating they made up the original estimate and also charging us for an upgrade that we were forced to take because they didn’t have the car we booked. but I am not here to vent. I have raised a complaint to the European Commission as advised and when looking at the reviews here I can see there appears to be a trend with this company scamming people. I have created a Face book group “CarWiz complaint community” If anyone who has experienced scamming at the hands of this company wish to pursue it further. I invite you to join the community and we can consolidate our efforts with raising the behaviour of this company to the correct authorities. I am not looking to recoup my money but I want to make sure that other people are not getting ripped off by a company who clearly have a demonstratable pattern of scamming.
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CARWIZ POLAND is a car rental company offering short-term airport rentals on very attractive terms and at excellent prices.
The Carwiz brand belongs to an international car and van rental company. It was founded in Croatia; now cars with the Carwiz logo can be spotted in many European countries, as well as in North America. In Poland, Carwiz has been operating since 2020.
Our fleet consists of cars of reputable brands, with an average age under 12 months and an average mileage of up to 30,000 km. All cars are covered by warranty and insurance with an assistance package. We also provide replacement vehicles in the event of breakdowns or incidents.We guarantee minimum formalities, flexible terms of cooperation, friendly contact and no hidden costs. Bookings, including prepaid bookings, can be conveniently made at carwiz.pl.
You will find use in the following locations:
Bydgoszcz Szwederowo Airport
Gdańsk Downtown and Gdańsk Lech Wałęsa Airport
Katowice Downtown and Katowice-Pyrzowice Airport
Kraków Downtown and Kraków-Balice Airport
Łódź Downtown and Łódź-Lublinek Airport
Lublin Downtown and Lublin-Świdnik Airport
Olsztyn Downtown and Olsztyn-Mazury Airport
Rzeszów-Jasionka Airport
Poznań-Ławica Airport
Szczecin Downtown and Szczecin-Goleniów Airport
Toruń Downtown
Warsaw Downtown and Warsaw Chopin Airport
Warsaw-Modlin Airport
Wrocław Downtown and Wrocław AirportSee more
