I hate giving them one star but I have no choice. What a horrible scam company. I didn’t have a credit card on me for the deposit so I used my debit card. I was told because it’s a debit card they would have to take the amount but that it would be returned once the car was returned. That’s was last November and it’s now February but they won’t return my money. They keep telling me the amount was unblocked. It was never blocked because I didn’t use a credit card, they took the amount because I used a debit card. I am so angry with this company. I even forwarded an email from their customer care stating they were trying to return the money…. But now they are back to saying it’s unblocked and ignoring emails. I’m actually losing my mind with this company. Please stay away from them. Following on from the reply below…I managed to contact the teller at the airport and thankfully he understood and agreed that they cannot put the deposit on hold using a debit card and that they would have taken the amount. He said someone had marked it wrong on their system and he sent me a picture of the receipt from the card terminal showing he has refunded the money. All I can do now is wait. I have also been talking to my bank who have assured me the money was taken from my account, it was never on hold ( because it’s a debit card ) and never returned. My bank gave me an approval code that proves a transaction occurred which I have also sent carwiz. Also my bank have assured me, if the money is not returned in 10 days they will proceed with a charge back to retrieve my money. It just shows even their reply is absolute nonsense full of miss information. They did send me confirmation of being unblocked but as you can see, I have spent months trying to explain that the deposit was never on hold because it was a debit card, my bank confirmed this, I confirmed this and the teller at the airport confirmed this. Just look at all the reviews complaining about money issues with this company. It’s a pity because the car and the rental process was 100%. What followed was absolutely disgusting. I still have not received an apology after proving carwiz was at fault. Sorry for the long review but I hope it makes sense and helps someone avoid this frustration in the future.
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CARWIZ POLAND is a car rental company offering short-term airport rentals on very attractive terms and at excellent prices.
The Carwiz brand belongs to an international car and van rental company. It was founded in Croatia; now cars with the Carwiz logo can be spotted in many European countries, as well as in North America. In Poland, Carwiz has been operating since 2020.
Our fleet consists of cars of reputable brands, with an average age under 12 months and an average mileage of up to 30,000 km. All cars are covered by warranty and insurance with an assistance package. We also provide replacement vehicles in the event of breakdowns or incidents.We guarantee minimum formalities, flexible terms of cooperation, friendly contact and no hidden costs. Bookings, including prepaid bookings, can be conveniently made at carwiz.pl.
You will find use in the following locations:
Bydgoszcz Szwederowo Airport
Gdańsk Downtown and Gdańsk Lech Wałęsa Airport
Katowice Downtown and Katowice-Pyrzowice Airport
Kraków Downtown and Kraków-Balice Airport
Łódź Downtown and Łódź-Lublinek Airport
Lublin Downtown and Lublin-Świdnik Airport
Olsztyn Downtown and Olsztyn-Mazury Airport
Rzeszów-Jasionka Airport
Poznań-Ławica Airport
Szczecin Downtown and Szczecin-Goleniów Airport
Toruń Downtown
Warsaw Downtown and Warsaw Chopin Airport
Warsaw-Modlin Airport
Wrocław Downtown and Wrocław AirportSee more
