carwiz.pl

Unprofessional and Dishonest be aware

rence:CJT-170707556Group:Kia Sportage 5 doors A/C or similarPay Online3.15 €Pay on Arrival21.06 €Car Hire Charge:24.21 €Flight No.:fr2148Unprofessional and Dishonest be awareUnprofessional and Dishonest – Avoid Carwiz Poland at Kraków and Katowice AirportsI had an extremely disappointing and unprofessional experience with Carwiz Poland, both at Kraków and Katowice airport locations.Before arrival, I was clearly quoted €14 per day for the Super Collision Damage Waiver (SCDW). However, when I reached the counter, the staff ignored this agreement and attempted to charge me €61 per day instead. When I asked for an explanation, the staff became noticeably rude, defensive, and uncooperative — and then inexplicably increased the price further to €80. This felt punitive and completely unjustified, simply because I questioned the charges.What’s worse is that they refused to escalate the matter or allow me to speak to a manager. Instead, they altered paperwork and added charges with no transparency. It felt like the pricing was being made up on the spot.In contrast, reputable companies like Europcar and Hertz follow structured, computerized pricing systems. Their rates are fixed, fair, and clearly documented — not arbitrarily increased depending on the customer’s reaction. What I experienced with Carwiz was not only unprofessional, but also unethical.This kind of behavior is unacceptable, especially at international airport branches where professionalism and trust are expected. I strongly advise anyone traveling to Poland to avoid Carwiz and choose a more reputable company that respects its customers and operates with integrity..Thank you for your response, but I must respectfully disagree with your explanation and would like to clarify a few key points.Before my arrival, I was clearly quoted €14 per day for the Super Collision Damage Waiver (SCDW). This was not presented as a broker-only rate or as an external insurance product. In fact, I contacted CarJet (the broker) directly to verify the source of the rate, and **they confirmed that the €14 per day rate was quoted specifically for Carwiz's own SCDW coverage, not for a third-party protection plan.Therefore, your claim that this rate was unrelated to Carwiz is not accurate and appears to be an attempt to deflect responsibility. If there was a discrepancy between what was advertised through your partners and what was offered at the counter, the responsibility for that miscommunication lies with Carwiz and your affiliate network—not with the customer.Furthermore, the conduct of your staff at both Kraków and Katowice airports was unprofessional and, frankly, unacceptable. Not only was I pressured to accept an inflated rate of €61 per day, but when I challenged this, the rate was arbitrarily raised to €80 per day without any clear explanation or documentation. Staff were defensive, dismissive, and unwilling to escalate the matter, leaving me feeling manipulated and deceived.This kind of behavior severely undermines trust in your company. Reputable rental providers maintain transparent, consistent pricing, especially at international airports. The lack of transparency and hostile service I encountered from Carwiz is not in line with professional standards expected in this industry.I stand by my experience and review. I also encourage future customers to exercise caution and document all rates and communications in writing when dealing with Carwiz.look at attached

Date of experience: Mar 20, 2025